✅ Incident – Resolved, follow-up in progress

Status: The incident has been resolved – the IT and Support teams are still actively following up.
Last updated: 1 September 2025

📊 Details

We can confirm that the incident that affected the Expense platform has now been fully resolved. Performance is stable and the service is working as expected.

👉 Important to know:

• This was not a security incident, and there was no external impact.

• The root cause was an unexpected internal I/O error on a server, which led to high CPU load and temporary performance issues.

• The previously reported issues with receipt matching and the receipt archive are now resolved.

📮 Important information about emailed receipts

If you or your colleagues emailed receipts to kvitto@expense.se last week, these may be missing in Expense or displayed as “sunflowers.”

👉 To ensure these receipts are properly registered, we recommend that you re-send them via email.

👨‍💻 Ongoing work

• The Support Team is following up with all customers who previously reported issues.

• The IT Team continues to monitor the servers and analyze logs to ensure everything remains stable.

🎯 Next steps

If we do not hear back from you or your colleagues, we will assume your case has been resolved and will close it shortly.

If you are still experiencing issues, please don’t hesitate to contact us directly – we are here to help.

🙏 Thank you for your patience and understanding during this period.