Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

I’m Missing My Activation Code

If you're unable to activate the Expense app because you're missing your activation code, don't worry. You can quickly generate a new activation code directly from the Expense web portal. The activation code, also known as a private key, connects your mobile device to your Expense account and is required when activating the app for the first time. Follow the steps below to generate a new activation code and connect your device.

 Get a New Activation Code

Open Your Invitation Email

  1. Open the email you received from your administrator.
  2. Click the link to your company's Expense web portal.

✅ You'll be directed to the Expense login page.

Log In to Expense

  1. Copy the Username and Password from the invitation email.
  2. Log in to Expense using your credentials.

✅ You now have access to your Expense account.

Generate a New Activation Code

  1. Navigate to:

My > Settings

  1. Click:

Add Device

  1. A Private Key (activation code) will be generated.

⚠️ The activation code is only valid for 24 hours.

✅ You can now use the code to activate the Expense app.

Activate the Expense App

  1. Open the Expense App
  2. Enter the activation code when prompted
  3. Complete the login process

✅ Your mobile device is now connected to Expense.

Don't Have Web Login Credentials?

Contact Your Administrator

If you don't have access to the Expense web portal or haven't received login details:

  • Contact your company administrator
  • Request login credentials or a new activation code
  • Verify that your user account has been created in Expense

✅ Your administrator can help you regain access and activate the app.

Common Reasons an Activation Code Doesn't Work

The Code Has Expired

Activation codes are valid for 24 hours only.

Solution:

  • Generate a new code via My > Settings > Add Device

Incorrect Code Entered

Double-check that the private key has been entered exactly as displayed.

Device Already Linked

If you've already activated the app on the device, you may not need a new activation code.

💡 Best Practice Tips

Activate the App Immediately

Use the activation code as soon as it's generated to avoid expiration.

Keep Your Login Credentials Safe

You'll need web access if you ever need to generate a new activation code.

Verify Your Email Address

Once the app is activated, verify your email address to enable digital receipt forwarding.

Frequently Asked Questions (FAQ)

What is an activation code?

An activation code (private key) links the Expense app to your user account.

How long is the activation code valid?

The private key is valid for 24 hours.

Where do I generate a new activation code?

Navigate to:

My > Settings > Add Device

in the Expense web portal.

Can I activate multiple devices?

This depends on your organization's setup. Contact your administrator if additional devices need to be connected.

What if I don't have login details?

Contact your administrator for assistance and account access.

Summary

  • 🔑 Generate a new activation code via My > Settings > Add Device
  • ✅ Activation codes are valid for 24 hours
  • 📱 Enter the code in the Expense app to connect your device
  • 👤 Log in through your company's Expense web portal first
  • 📞 Contact your administrator if you don't have login credentials
  • 🚀 Quickly reconnect and start using the Expense app