Changing Your Username or Password
If you've forgotten your username or password, or simply want to update your login credentials, Expense provides a quick and secure way to manage your account settings. You can either reset your password using your registered email address or update your username and password directly within the Expense portal.
Forgot Your Password?
Open the Login Page
- Navigate to the login page provided in your welcome email.
- If your organization belongs to a group with multiple companies, select the correct company.
✅ You're now ready to sign in or recover your account.
Reset Your Password or Username
If you've forgotten your login details:
- Click Forgot Password or Username?
- Enter your registered email address.
- Submit the request.
✅ Expense will send a recovery email containing instructions to reset your password and retrieve your login information.
Check Your Email
- Open the email from Expense.
- Click the reset link.
- Create a new password.
✅ Your new password is now active.
⚠️ The email address you enter must already be registered in Expense.
Change Your Username or Password
Open Your User Settings
- Log in to the Expense portal.
- Click:
[Your Name] > Settings
✅ Your personal account settings will open.
Update Your Login Information
From the settings page, you can:
- 🔑 Change your password
- 👤 Update your username
- Enter the new information.
- Save your changes.
✅ Your login credentials are updated immediately.
Common Reasons to Update Login Credentials
Forgotten Password
Reset your password using the recovery function.
Security Reasons
Update your password regularly to improve account security.
Username Changes
Change your username if your company has updated its login standards or email structure.
💡 Best Practice Tips
Use a Strong Password
Choose a password that includes:
- Uppercase letters
- Lowercase letters
- Numbers
- Special characters
Keep Your Email Address Updated
Your registered email address is required for password recovery.
Store Login Information Securely
Use a secure password manager if your company permits it.
Frequently Asked Questions (FAQ)
I forgot my password. What should I do?
Click Forgot Password or Username? on the login page and follow the instructions sent to your email.
What if I don't receive the reset email?
Check your spam or junk folder. If the email still doesn't arrive, contact your administrator to verify that your email address is registered correctly.
Can I change my username?
Yes. Log in and navigate to [Your Name] > Settings to update your username.
Can I change my password at any time?
Yes. Passwords can be updated whenever needed through your account settings.
What if I don't know my username?
Use the Forgot Password or Username? option on the login page to recover your login details.
Summary
- 🔑 Reset forgotten passwords through the login page
- 📧 Recovery emails are sent to your registered email address
- 👤 Update your username and password under [Your Name] > Settings
- ✅ Keep your login credentials secure and up to date
- 🚀 Quickly regain access to Expense whenever needed