--- title: Expense | General Terms and Conditions --- # General Terms and Conditions ##### Preamble: Welcome to the General Terms and Conditions for the expense management services  provided by Dicom Expense AB (“Expense”). These General Terms and Conditions constitute part of  the Framework Agreement (“Agreement”) and Customer agrees to these terms and conditions upon  signature or confirmation of the Agreement.  The following order of precedence shall apply: - The Agreement - The Data Processing Agreement (Annex 1) - These General Terms and Conditions - The Service Level Agreement (Annex 2) Article 1. Definitions In these General Terms and Conditions, words are used that start with a capital letter. The meaning of these words, regardless of whether the words are used in singular or plural form in these General Terms and Conditions, is defined below.  1.1 Agreement: the Framework Agreement between the Customer and Expense regarding the Service, of which these General Terms and Conditions form an integral part. 1.2 Customer: shall mean the subscriber to the Services. 1.3 General Terms and Conditions: shall mean these terms and conditions. 1.4 Expense: shall mean Dicom Expense AB, a limited liability company with offices registered at Vretenvägen 2, 4tr, 171 54 Solna Sweden. 1.5 Effective Date: shall mean the date of conclusion of the Agreement described in the preamble. 1.6 Parties or Party: shall mean Expense and Customer. 1.7 Service: the web-based service and app provided by Expense for receipt management, coding of payment card transactions as well as expense management, currently available at [https://www.expense.se/sv.](https://www.expense.se/sv/?hsLang=sv) 1.8. User: a user attributable to the Customer who uses the Service, usually an employee, for whom the Customer is responsible under this Agreement. Article 2. Support and Guarantees 2.1 Expense provides support as specified on Expense | Support Request. When e-mailing [support@expense.se](mailto:support@expense.se) a case number is obtained. 2.2 Expense strives for the Service to be available around the clock during the contract period, but reserves the right to provide operational disruptions due to: - A) Planned downtime due to system maintenance, such as hardware or software updates.Additionally, Expense shall have the right to a service window, which means the Service may be unavailable during the service window. The Customer shall be notified of these in advance. - B) Unplanned operational disturbances that may occur due to external events outside Expense's control. Information about this type of operational disruption will be provided to the Customer as soon as possible. 2.3 Expense undertakes to maintain and manage the Services with an availability of 99.5%. 2.4 Not forgoing the above, Expense shall not be liable for the temporary unavailability of the Service. Article 3. Project Development  3.1 Customer may request additional services, such as development work, integration or specific requirements for the Service. Such requests are handled separately as development work. Article 4. Intellectual Property Rights 4.1 Expense retains ownership of all intellectual property rights associated with the Service and its documentation.  4.2 This Agreement does not transfer any ownership rights, including for projects developed specifically for a Customer, unless agreed otherwise in writing.  Article 5. Liability 5.1 Expense shall be liable for direct damages as a result of non-performance of the Agreement, up to the amount the Customer has paid in fees to Expense in the twelve (12) months preceding the claim. Expense shall not be liable in any case for indirect damages including but not limited to loss of profit, destruction or loss of data or any liabilities held by the Customer towards third parties. 6. Term and Termination 6.1 The License Period shall run for a set Term, as set out in the Agreement, starting on the effective date thereof. 6.2 Parties may terminate the Agreement at the end of the then current License Period by giving 90 days prior written notice. In case no notice was given, the Agreement will automatically renew for a Subsequent Term equal to the Initial License Period. 6.3 Either Party may terminate the Agreement effective immediately without incurring further liabilities if the other Party is in breach of the Agreement, including non-payment of fees, provided the breach has not been corrected within 30 days of notice thereof. The Customer shall not be entitled to the fees already paid under the Agreement.  Article 7. Data processing, data storage and confidentiality 7.1 The Parties agree to enter into the Data Processing Agreement, which shall govern all data related matters. 7.2 The Customer accepts that Expense uses registered information, postal addresses and e-mail addresses, for the mailing of information that is relevant to the use of products and services. Services under this Agreement or other products of Expense. 7.3 Both Parties shall observe strict confidentiality with regard to information about each other’s organization, the operation of the Service and other information which would reasonably be held to be confidential. Unless priorly expressed in writing, neither Party shall divulge confidential information to third parties. Parties will oblige their personnel to uphold these confidentiality provisions. Article 8. Payment terms 8.1 The Agreement lists the applicable fees, payment terms and invoicing terms as well as the affiliates of the Customer entitled to use the Service and shall be governed by these Terms and Conditions. The Customer agrees to digital invoicing via PDF and email. 8.2 All Fees shall be adjusted once annually based on the Swedish CPI, Consumer Price Index, as published on Consumer Price Index (CPI) (scb.se). 8.3 Expense may be entitled to suspend the Services without needing to indemnify the Customer in the event of violation of the Agreement and its terms, including non-payment of the fees. Article 9. Miscellaneous 9.1 User and Customers may not use the Service other than for the purpose intended by Expense. They may not use the Service for improper use, including but not limited to the spread of viruses or software's with unwanted effect, the uploading of unlawful material, by means of someone else's login details (including other users’).  9.2 The Agreement shall be governed by the Laws of Sweden. 9.3 Parties shall attempt to resolve disputes in good faith. If that is not possible, the public courts in Stockholm, Sweden, shall have jurisdiction to hear and judge the dispute. 9.4 The Customer may not transfer their rights or obligations under this Agreement to any ThirdParty. This shall not apply to Expense, in particular, when it concerns a transfer in the context of a change of legal form, sale or merger of its company. 9.5 Neither party shall be responsible for failure or delay of performance if caused by a force majeure event, which is beyond the control of the Parties, and makes the proper performance of the Agreement impossible.  9.6 Expense is entitled to make changes to these Terms and Conditions. The Customer shall have the right to object to these changes in writing, in which case the version of the Agreement in effect upon the conclusion of the Agreement shall remain in effect. In this event, either Party shall have the right to terminate the Agreement, effective to the end of the then current license period. 9.7 Expense may use the name and logo of the Customer for marketing purposes. Annexes: Annex 1 – Data Processing Agreement Annex 2 – Service Level Agreement